Kunal Kamra, a stand-up comedian, has increased his criticism of Ola Electric, pushing Union Transport Minister Nitin Gadkari to solve the “plight of Indian customers” who have experienced service glitches. Kamra’s statements came after an Ola Electric client tweeted a video of faulty scooters at a service center in Rangraj Nagar, Solapur, Maharashtra. The buyer stated the scooters were in bad condition and lacked competent experts to repair them. The original post named Ola CEO Bhavish Aggarwal and officials, including Prime Minister Narendra Modi and Gadkari, with the message, “ALERT! All of the scooters are in horrible condition! There are no qualified engineers or technicians on the site. Customers make investments with their hard-earned money. Unacceptable.”
In his tweet, Kamra encouraged Minister Gadkari to address the concerns of Indian customers who are dealing with faulty scooters and “bad loans” as a result of Ola-related issues. Kamra tweeted, “Minister @nitin_gadkari, please look into the plight of Indian customers; their views are not heard. They are unable to get to work. They are taking out bad loans to address a situation that is entirely Ola’s fault. “When will government agencies intervene?”
This is the latest in a string of criticisms Kamra has leveled against Ola Electric’s after-sales support. Previously, Kamra criticized the company’s lack of a clear approach to dealing with customer complaints, prompting a public exchange with Ola CEO Bhavish Aggarwal. Aggarwal characterized karma’s statements as those of a “failed stand-up comic”
Earlier this month, Ola Electric reacted to stock exchanges and the Central Consumer Protection Authority (CCPA), claiming to have resolved 99.1% of the 10,644 complaints it received. Harish Abichandani, Ola’s CFO, indicated that the firm has a robust complaint-handling procedure in place and is actively collaborating with regulatory authorities. However, Kamra questioned this assertion, sarcastically asking on social media if “99% of bikes are moving,” and encouraged consumers who disagreed to share their stories.