IRCTC has issued alerts to the public
Countless individuals are grappling with the repercussions of bogus online ticket refund schemes, and the IRCTC has issued alerts to the public regarding counterfeit advertisements that could pilfer sensitive data under the guise of being an official IRCTC link.
Individuals actively seeking ticket refunds via Google are finding themselves redirected to counterfeit IRCTC web pages, which proceed to request personal and financial information.
Understanding the IRCTC Counterfeit Website Dilemma
The issue of fraud websites appearing through Google searches is a longstanding problem, one that despite numerous appeals, remains a challenge for the company to eradicate. Recognizing the gravity of this situation, the IRCTC recently disseminated a warning across its social media channels.
To circumvent being ensnared by these scams, the IRCTC advises against using social media platforms or search engines to find IRCTC customer service numbers.
The IRCTC, a platform utilized by millions for online ticket bookings, accommodates refund requests if travel plans get disrupted due to cancellations or changes in travel dates.
To facilitate this, IRCTC has established a structured protocol for refund inquiries, which involves reaching out through their official website/app, or by direct email and telephone contact.
Official IRCTC Contact Information for Securing Ticket Refunds
In a security advisory, the IRCTC divulged essential contact information, recommending these avenues as the most secure methods to reach out for ticket refund inquiries.
-Use the Contact Us feature on the official IRCTC website or mobile app.
-Direct your emails to care@irctc.co.in
-For immediate assistance, dial 14646 to connect with the official support team.
Therefore, when seeking a refund for your train ticket from the IRCTC, ensure to communicate through these recommended channels to avoid falling prey to scams.